Shipping Policy

Effective Date: 2019-04-02

Contact Information:

For any queries or assistance, please reach out to us through the following channels.

• WeChat/WhatsApp: +86 133 7123 7108
• Email: benchi@sdbenchi.com
• Address: Room 1308, Building 1, Rongjian Fortune One Plaza, No. 27566, Jingshi Road, Duandian North Road, Huaiyin District, Jinan City, Shandong Province, China

At Benchi Heavy Industry, we are dedicated to providing high-quality and cost-effective semi-trailers to meet your needs. Our team aims to deliver exceptional service and ensure your satisfaction with every purchase. Upon placing your order, our sales representatives will promptly review it and inform you about the estimated delivery date.

Shipping Method

Benchi Heavy Industry offers both sea and land transportation services. For a free quote, please provide your name, email, full address, product details, and specific requirements through our form. We will reach out with comprehensive details, including the optimal shipping method for your order.

For flatbed trailers, container transportation is a preferred choice due to its affordability and efficiency. Other trailer types are generally shipped via bulk carriers or roll-on/roll-off ships. Each Benchi trailer is carefully waxed and covered with a tarp for protection during transit. You will be able to collect your goods at the designated seaport or destination with the bill of lading provided by us.

Delivery Time

Order Processing Time: We require 3-5 working days to prepare your semi-trailer for shipment, including waxing and packing, following the receipt of payment. The trailer is dispatched to the shipping service within 5 working days.
Shipping Time: Delivery times can range from 3 to 15 working days, depending on the destination.

Shipping Costs

Benchi Heavy Industry covers all sea and land freight charges, ensuring no additional shipping costs for our customers.

Shipment Tracking

The shipment process is streamlined and efficient. You will receive a delivery number once the semi-trailer leaves our facility. Our team will keep you updated with photos and logistics information regarding your shipment.

Damaged Goods

While we strive to deliver your products safely and securely, damages can occur. Should you receive a damaged item, we have a straightforward process to facilitate the claims procedure. Please reach out to us at benchi@sdbenchi.com or via our contact number for assistance.

Precautions

Customers are responsible for covering any import taxes, local port fees, and customs clearance charges incurred upon arrival in the destination country.